What are the best small business marketing strategies? What type of marketing tactics should you be using in your business now? Here are 29 strategies that work for small businesses.
Finding the best marketing strategies has always been challenging for small business owners. The many marketing channels available to businesses make it difficult to decide on the optimal way to market to potential customers.
Should you be blogging? Should you be networking? How about traditional advertising? Should you focus on social media? Text messaging? What about using What is SEO and other digital marketing strategies?
The business owner who’s searching the web for the best price on printing business cards may never see your ad in the local newspaper. And, the woman who gets a text message at 11:15 a.m. from a nearby deli telling her about today’s lunch special may never see the lunch coupons your bagel shop mails out.
There’s no one push-button marketing idea that will send a steady stream of customers to your door. Whether you sell products or services, you must use multiple marketing strategies to attract and keep customers.
The list below presents a variety of marketing strategies. Pay particular attention to the first five, even if you’ve been in business for years. Markets change, and it’s essential to consider whether what you’re selling and how you’re selling it matches what businesses and consumers want to buy now.
If you’ve been in business for a long time and haven’t changed your marketing methods over the years, look closely and the marketing methods that involve the Internet and digital marketing. No matter how your existing customers found you, businesses and consumers today regularly turn to digital media to gather information about their needs and research service providers before deciding which service provider they’ll use. You want them to find your company.
Before you can choose the right business marketing strategies, you need to consider your goals. Do you need to build brand awareness for your business? Be seen as an expert in your field? Are you adding a new service or product to what you already sell? Do you want to bring in more business at lunchtime or dinnertime? Do you want to increase the order size (for example, sell 10 of something at once instead of 1)?
Different goals often require different strategies to achieve. For instance, if you have a bagel shop and want to increase foot traffic and indivdual purchases at lunchtime, you might want to consider a text messaging strategy. But if you want to build up your catering business or sell bagels in bulk to nearby restaurants and stores, you’ll need to use a different strategy.
To win customers, you’ll need to distinguish yourself from the competition in some real or perceived way. How you do that is called a unique selling proposition (USP), and it’s an important part of your overall marketing strategy. Lower cost, better quality, the hours of the day or evening that you’re open, years of experience, and speed of service are just a few possible differences that could attract customers. To decide on your USP, start by looking for reviews for products and services like yours and noting comments left by reviewers to see what’s important to them. Next, list the features and benefits of what you sell, then make another list indicating what your customers are most interested in or pleased about. Summarize your notes in a sentence that lets people know why they should choose your company over your competitors.
Create a profile of your ideal customer. What type of person buys this service most frequently today? Don’t fall into the trap of believing “everyone” or everyone in a certain demographic is your customer. Even if it’s true, “everyone” isn’t a market you can reach effectively on a small business budget. Neither is “all women over 40” or similarly large demographic groups. You need to narrow your target market and focus on the most likely prospects that you can afford to reach.
Do that by digging deeper. Why do they need and strongly desire this service? What is their job function? If it’s a consumer product, where do they live? How old are they? How much money do they earn? What other factors make them a likely customer? Where are they most likely to look for the service or hear about it? How much would your ideal customer spend? How frequently would they reorder? Who might they ask for a referral?
Once you answer those questions, ask yourself one more: “Where should I be networking or what should I be doing to make myself known to that potential customer or to people who give the prospect referrals.” After you’ve answered the questions, act on them.
Customers don’t necessarily want to buy what you want to sell. They don’t really want the service you perform. They want the solution to a problem or benefit your service provides. Think about it. A plumber’s customers aren’t really interested in plumbing. They want a leaky pipe fixed. A web developer’s customers don’t want a database or design. They want a website that will make them look good, get found in search engines, and help them get new customers. If you need help figuring out what your customers are really buying, ask them. You’ll get better results from your marketing by re-focusing on the solutions and benefits the customer wants to buy instead of the product you want to sell.
Once you’ve identified your target market, ask yourself where and when would that customer want to learn about the product and/or buy it. If you don’t know, ask potential customers how they discover and choose your type of product or service. Their answers can help you decide how much time and effort to put into social media, networking, getting referrals, content marketing, and other tactics to bring in business. After you’ve answered the questions, act on them. Put your business and promotional materials where likely customers will find them.
Related: How to create marketing strategies
People like to buy from people they know and trust. They also don’t like to have anything “sold” to them. Become a trusted resource to your prospects by providing information that will help them make a good choice.
Members of the press are always looking for authoritative sources to quote. Keep in touch with local media through online and offline network groups and subscribe to HARO (Help a Reporter Out) to receive inquiries from media who are looking for interview subjects for stories.
You need to have a social media presence for yourself and your business on all the social media channels that are important (that is, used by) your customers. Among them: LinkedIn, X (formerly Twitter), Facebook, guide to creating a YouTube channel, Pinterest, and Instagram. Be sure each of your profiles is professional and has a link to your website. If you meet a prospect and they lose your business card, they might type your name into the search engine to try to find you. Having a profile on the biggest social media sites will allow them to find you and the link to your website.
Google Business listings and Bing Places for Business aren’t just for fast food establishments or retail stores. You can search for any type of service by location, and Google will show a list of companies that match the service you searched for in the location you specified. If you live in a big city, there’s no guarantee your place’s profile will show up on that first-page listing. But having a profile gives you an edge.
Participating in the social media discussions that attract your target customers can be beneficial if your goal is to get known, gain credibility, or get seen as an expert. They can also help you understand your customers better. Depending on what you sell, look for topic-specific groups and/or location-based discussion groups. Set aside a few minutes a day to read the conversations. Listen to what people are asking about and what complaints they have about the type of goods you sell. This can give you insight into what people actually want to acquire (as opposed to features or products you want to sell.) Pay attention to the group dynamics and gradually start making informative comments or posting useful resources. If you don’t have time to do this, hire a freelancer or an employee to help by scouting out conversations that you may want to participate in.
If your product or service is one that customers tend to research before they buy, you need a content marketing strategy. The same is true if being recognized as an expert in your industry is important to reaching your marketing goal.
Among the tactics you’ll use is writing articles related to the service you provide. You’ll most likely want content that answers questions customers have at each stage of the buying cycle. Put some of the articles on your own site and distribute others to other sites that reach your audience. Be sure to include an “about the author” resources box with a link to your website. (For more tips on article marketing, read Article Marketing Do’s and Don’ts.) The articles will help get yourself and your company to be known and help establish your credibility. Other related tactics to implement this content marketing strategy include using white papers and other giveaways to generate leads and creating and distributing infographics.
Even though we live in a digital age, print marketing is still important. Print up flyers, brochures, or other handouts and distribute them at membership groups you belong to, if allowed. You can get free templates from HP and Microsoft you can use to create your own. Print small quantities of flyers or product sheets yourself on a color printer. (Be sure to use good quality paper — something heavier than standard copier paper.) When you know you’ll need 100 or more copies at a time, compare the cost of having them printed to the cost of printing your own. Be sure to allow enough time to have the printing delivered to you.
If your marketing goal is to get known or get seen as an expert, speaking at local or other business events can be advantageous. Business groups often need interesting speakers to attract members to meetings. Your talk should be about some area of your specialty but should focus on the audience’s informational needs and the problems they want to solve.
Local, regional, and national group conferences need speakers, too. If you’re an expert in your field, submit proposals to speak at such events. If you don’t have a lot of experience speaking, see if you can get on a panel instead of giving a solo speech. Be sure to promote your participation in the panel before the event and link to any videos or other after-event promo the conference planner has posted.
Constantly be on the lookout for ways to get customers and acquaintances to recommend you to their friends. Such recommendations bring ready-to-buy customers to your doorstep, customers who already trust you (because of the recommendation), and are therefore easier to get to buy from you. Some recommendations and referrals happen on their own, but you can increase referrals by being proactive at acquiring them.
Giving referrals is as important a networking tool as getting them. People recommend people they like, and business people usually like other business people who send them business.
Make arrangements with another business that reaches the same customer base that you do but sells a different product. Share mailings, give away coupons for each other, and refer business to one another.
You can provide interesting content and establish your own authority by helping your social media followers find good content posted by other people. Besides providing good material for your followers, it’s a good way to win social media friends, expand your network, and get your name and specialty known.
Your mailing list should be made up of people who have asked to be on it. (Having a newsletter signup box on your web page is one good way to get people to “ask” to be on your mailing list.)
Don’t just join networking groups, show up at some of them on a regular basis. Choose the ones that are most likely to attract your type of customers, and try one or two leads groups, as well. The best source of business for the majority of small service businesses is referrals. The more often you’re seen and participate in groups, the more likely you are to be remembered when a member is asked for a referral.
Postcard mailings are great for keeping in touch with potential customers and existing customers. The person who doesn’t have time to talk to you today may need your services (or know someone else who does) a month or 6 months from now. Keep your name fresh with regular mailings.
Besides asking existing clients if they know anyone else who can use your services, consider what other professionals you know who could refer business to you — and vice versa. If you’re an electrician, talk to local builders and remodeling contractors, plumbers, and people who lay tile. If you are a graphic designer, talk to web designers and ad agencies about referring work.
Cold calling is hard, and you have to be able to deal with rejection. But it does work. If you’re fearful about trying it, check out this article about making cold calls easier.
If you provide services to homeowners, knock on doors and talk to neighbors of your customers. Have handouts and door hangers with you. Neighbors are usually curious when they see a homeowner having work done, and you may get additional sales as a result.
It’s hard to know where to draw the line with people who keep asking questions without any indication they plan to make a purchase, but sometimes those questions are used as much to size you or your business up as they are to gain information.
It amazes me, but there are still businesses that don’t have a website. I was at a Chamber of Commerce meeting a few months ago and met someone who said he was a copywriter. I asked for a business card, and his card didn’t include his website, so I asked for his website URL. Amazingly, the person who had just tried to convince me he could write copy for the web didn’t have a website.
No matter how much in-person networking you do or how much social media networking you do, you still need a website. Your prospects will want to see samples of your work, get more information about you, and, if you’re a consultant or other expert, they’re probably going to want to read things you’ve written about your area of expertise. You can control what they see on your own website. You can’t control what ads show up next to your posts or what the rules are on social media sites.
If you can’t afford to pay a web developer, set up at least a simple website using free or low-cost website hosting and design tools such as Weebly or GoDaddy. Once you have a website, be sure it’s listed on all your sales literature, your business card, association member directories, and as many places as you can get listings.
Another circumstance I find amazing is the number of small businesses that join local business networking groups and have non-working websites listed in the group’s membership directory. Occasionally it’s because the directory listing was published with a typo in the domain name. But often, it appears the business that owned the domain name let it lapse — or never finished setting up the website. Don’t let that happen to you. Be sure you register the domain name yourself (instead of letting the web developer do it) and be sure that you keep your credit card information up to date at the domain registrar. Double-check your association directory listing after it’s published to be sure there are no typos and the link works. Check each page on your site to be sure you didn’t leave up any links going to blank pages or to “under construction” pages.
Sometimes you need to think outside the box to create the best marketing strategy for your small business. Consider whether you can grow your business by marketing to a different demographic or a different industry. Or perhaps you need a new look or a new angle to promote.
Once business starts coming in on a regular basis, it’s tempting to ease off on some of the marketing and networking you do. But that’s a mistake. You need to market continually to keep business coming in regularly.
RELATED: Membership Marketing
Disclaimer: The content on this page is for purposes only, and does not constitute legal, tax, or accounting advice. If you have specific questions about any of these topics, seek the counsel of a licensed professional.
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