Thread Bank Business Deposit Account Agreement Disclosures

The following Thread Bank Business Deposit Account Agreement Disclosures (the “Disclosures”) applies to the demand deposit account (the “Account”) issued by Thread Bank (the “Bank”), member of the Federal Deposit Insurance Corporation (“FDIC”) and chartered under the laws of the State of Tennessee. These Disclosures are incorporated by reference into the Thread Bank Business Deposit Account Agreement (the “Agreement”) and Thread Bank Business Visa Debit Cardholder Agreement (the “Cardholder Agreement”). ZenBusiness Inc. (“Program Partner”) is responsible for assisting the Bank with the administration of the ZenBusiness Banking Business Deposit Account Program (the “Program”). Capitalized terms not otherwise defined herein are ascribed the same meaning as set forth in the Agreement.

1.1 How to Contact Us

For most matters, you should email us at support@zenbusiness.com.  You may also contact us by Phone at 1 (844) 493-6249, Monday–Friday, 8am–8pm CST and Sunday from 10am–7pm CST. We are closed New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and the day after, and Christmas. The Program Partner’s website is available at https://www.zenbusiness.com.

For questions or concerns about any debit card-related transactions; if your debit card, debit card number, or PIN is lost, stolen, or misplaced; fraud alerts program or support or if you would like us to stop a recurring debit to your debit card, please contact us at 1-833-852-1519.

For questions or concerns about any non-card transactions, including, but not limited to: (i) suspected errors or unauthorized EFTs; or (ii) if you would like to place a stop payment request for preauthorized transfers, please contact us at support@zenbusiness.com. 

If applicable, for questions or concerns about adding and/or deleting Authorized Users; checking your current interest rate; substitute checks or check standards; or closing your Account, please contact us at support@zenbusiness.com.

For questions or concerns about updating your name, address, or other contact information; identity theft; reporting account takeover; checking the status of a transaction; or providing instructions regarding a transaction, such as direct deposits and other incoming ACH transactions, please contact us at support@zenbusiness.com.

1.2 Paperless Account

To open an Account, you must agree to go “paperless.” This means that you must (a) provide us with and continue to maintain a valid email address and (b) accept electronic delivery of all communications that we need or decide to send you in connection with your Account by agreeing to the ZenBusiness E-SIGN NOTICE & CONSENT zenbusiness.com/banking-esign/.

1.3 How To Open an Account

You may open an Account by visiting ZenBusiness’s website at https://www.zenbusiness.com and following the instructions there.

1.4 Minimum Deposits and Balances

There is no minimum deposit required to open an Account and no minimum balance you need to maintain in your Account.

1.5 Interest Disclosures

This Account is not interest-bearing. No interest will be paid on this Account.

1.6 Confidentiality and Our Privacy Policy

Information about your Account and your transactions is collected pursuant to the Agreement. The Program Partner’s privacy policy is available at https://www.zenbusiness.com.

1.7 Deposits Into Your Account
You may make deposits into your Account using any of these methods described below. We do not charge you any fees for making deposits. 

1.8 Our Funds Availability Policy
It is our policy to make deposits to your Account available for withdrawal according to the table provided in the “Our Funds Availability Policy” section of the Agreement, except where limited by us pursuant to the “Transfers To or From Connected U.S. Bank Accounts” section of the Agreement. 

Your Account supports the following types of deposits and cut-off times:

1.9 Withdrawals From Your Account

You, or, if applicable, an Authorized User, may withdraw funds up to the amount of your Available Balance less applicable fees using any of the methods below and subject to the following limits:

1.10 Overdraft Services

We do not offer overdraft services or charge fees for overdrafts or non-sufficient funds.  We typically will return or decline to process a transaction (including, where applicable, ATM and debit card transactions) if it exceeds your Available Balance.  

However, it is still possible for you to overdraft your Account, such as when you write checks (since there is a delay between when you write the check and when we receive it for processing), when we settle authorized debit card transactions, as discussed in the “Debit Card Authorization” section of the Agreement, or if a deposit you make is returned. 

You must make a deposit immediately to cover any negative balance, including a negative balance resulting from an overdraft. If your Account has a negative balance for sixty (60) calendar days or more, we may close your Account.  We reserve the right to close your Account at an earlier date, as permitted by law. 

1.11 Fee Schedule

1.12 Types of EFTs Supported by Your Account

Your Account supports the following types of EFTs:

• Direct deposits
• Domestic wires
• Transfers your Account and a connected bank account.
• Transfers to or from your Account by a third party, such as payments you make to a vendor or employee, or payments you receive from a customer or client.
• Transfers to or from your Account to a merchant or other third party by providing the third party with your debit card or debit card information.

• Purchases or other transactions using your debit card.
• ATM deposits or withdrawals using your debit card.

1.13 ACH Origination Service Applicability

The ACH Origination Services is enabled for your Account; therefore, the ACH Origination Service section of the Agreement applies to your Account. 

1.14 Check Deposits, Mobile Deposit Services, and Check Writing Applicability

The Check Deposit Services are enabled for your Account; therefore, the Check Deposits, Mobile Deposit Services, and Check Writing section of the Agreement applies to your Account. You can deposit checks via iOS and Android.

1.15 Wire Transfers Applicability

Wire transfers are enabled for your Account; therefore, the Wire Transfers section of the Agreement applies to your Account. 

1.16 Debit Card Applicability

Debit cards are enabled for your Account; therefore, the Cardholder Agreement applies to your Account. 

1.17 Authorized Users Applicability

You are not permitted to designate Authorized Users for your Account.